Frequently Asked Questions
Welcome to the Card Addicts FAQ page. Below you’ll find answers to common questions about our products, ordering process, shipping, returns, refunds, and pre-sale products.
If you cannot find the answer to your question, please contact our customer support team.
General Questions
What does Card Addicts sell?
Card Addicts specializes in hobby box cards and collectible trading card products for collectors, hobby enthusiasts, and fans.
Product availability and selection may change over time.
Are your products authentic?
We aim to provide accurately described collectible products and source products through our available supply channels.
Product details, packaging, configurations, and other characteristics may vary by manufacturer and release.
If you have a question about a specific product, please contact us before placing your order.
Do your products guarantee a specific card?
Generally, no.
Unless a product listing specifically states otherwise, purchasing a sealed hobby box or collectible card product does not guarantee the presence of a particular card, autograph, insert, parallel, memorabilia card, rarity, or other specific collectible.
Product contents are determined by the applicable manufacturer.
Do you guarantee the future value of collectible cards?
No.
Card Addicts does not guarantee the future market value, resale value, grading outcome, rarity, or investment performance of any collectible product.
Collectible values can change based on market conditions and other factors.
Ordering Questions
How do I place an order?
Select the product you want, choose the desired quantity, add it to your cart, and proceed through checkout.
Before completing your purchase, carefully review your product selection, shipping address, billing information, and order total.
Will I receive an order confirmation?
After successfully placing an order, you may receive an order confirmation by email.
The confirmation indicates that we have received your order request.
An order confirmation does not necessarily mean that your order has already shipped.
Can I change my order after placing it?
If you need to change an order, contact us as soon as possible.
We will make reasonable efforts to accommodate changes before the order enters the fulfillment or shipping process.
Once an order has been processed or shipped, changes may no longer be possible.
Can I cancel my order?
Please contact us as soon as possible if you want to cancel an order.
We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or shipping.
Once an order has shipped, cancellation may no longer be possible and the order may need to be handled under our Return & Refund Policy.
What happens if an item becomes unavailable after I order?
Although we make reasonable efforts to maintain accurate inventory information, availability can change.
If we are unable to fulfill an item in your order, we may contact you regarding the available options.
If we cannot fulfill the order, an eligible refund will be issued to the original payment method.
Shipping Questions
How long does it take to process my order?
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Processing may take longer during periods of high order volume, holidays, promotions, or other unexpected circumstances.
How long does shipping take?
After your order has been processed and shipped, estimated delivery is generally 3–5 business days.
Delivery times are estimates and are not guaranteed delivery dates.
How long will my order take to arrive?
The standard estimated timeframe is:
1–2 business days for processing + 3–5 business days for delivery after shipment.
This means most standard orders are expected to arrive approximately 4–7 business days after being placed, although actual delivery times may vary.
Will I receive a tracking number?
When tracking information is available, it will generally be sent to the email address associated with your order after the order has shipped.
Tracking information may take some time to become active after the carrier receives and scans the package.
What if my tracking information hasn’t updated?
Tracking information may not update immediately after a package is shipped.
The carrier may need additional time to receive and scan the package.
If your tracking information remains inactive or you believe your shipment is significantly delayed, contact us with your order number.
What if my package says delivered but I can’t find it?
First, check around your delivery location and with household members, neighbors, or the applicable shipping carrier.
If you still cannot locate the package, contact us with your order number and tracking information so we can review the situation and assist you.
What if my package arrives damaged?
Please take photographs of the damaged package and product and contact us as soon as possible.
We recommend keeping the original packaging until the issue has been reviewed and resolved.
Returns & Refunds
What is your return window?
Eligible products may generally be returned within 30 calendar days from the date of delivery, subject to our Return & Refund Policy.
Can I return an opened hobby box?
For returns due to a change of mind or buyer’s remorse, collectible products generally need to remain sealed, unopened, unused, and in their original condition.
Opening or tampering with a sealed collectible product may make it ineligible for a return.
Different conditions may apply if the product arrived damaged, defective, or incorrect.
How do I request a return?
Contact us before sending the product back.
Provide your order number and explain the reason for the return.
If the return is approved, we will provide the applicable return instructions.
Please do not send a return to our business address without receiving return instructions from our team first.
Who pays for return shipping?
For returns due to a change of mind, buyer’s remorse, or ordering the wrong product, the customer is generally responsible for return shipping costs.
If an item arrived damaged, defective, or incorrect due to an issue on our part, we will provide appropriate instructions regarding the return.
How long does a refund take?
Approved refunds are generally processed within 3–5 business days after the return has been approved.
Refunds are issued to the original payment method.
Your bank or payment provider may require additional time for the funds to appear in your account.
Can I receive a refund to a different payment method?
Refunds are generally issued to the original payment method used for the purchase.
Pre-Sale Questions
What is a pre-sale or pre-order?
A pre-sale product is an item that can be purchased before its expected official release or fulfillment date.
The applicable product listing will identify the product as a pre-sale or pre-order when applicable.
When will my pre-sale order ship?
Pre-sale orders are generally prepared for shipment once the applicable product becomes available and is ready for fulfillment.
After the product is available, our standard processing time is generally 1–2 business days, followed by estimated delivery of 3–5 business days after shipment.
Can a manufacturer change a release date?
Yes.
Manufacturers may change release dates due to production, distribution, or other circumstances.
If a release date changes, the expected shipping timeframe may also change.
What happens if a pre-sale product is cancelled?
If a manufacturer or supplier cancels a product or we otherwise cannot fulfill the pre-sale order, we may cancel the affected order.
If you have already paid, an eligible refund will be issued to the original payment method.
Approved refunds are generally processed within 3–5 business days.
Can I cancel a pre-sale order?
Contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order enters the fulfillment or shipping process.
Once an order has entered fulfillment or shipped, cancellation may no longer be possible.
Payment Questions
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment must be successfully authorized before an order can be processed.
Why was my payment declined?
Payments can be declined for various reasons, including issues with the payment method, authorization, billing information, or the payment provider.
If your payment cannot be authorized, please verify your information or try another available payment method.
Is my payment information secure?
Payments may be processed through third-party payment providers.
Card Addicts generally does not store complete payment card numbers on our own systems.
Payment providers may have their own security practices, terms, and privacy policies.
Product Questions
Are product images always identical to the product I receive?
Product images are intended to represent the applicable product.
However, manufacturers may update packaging, artwork, labeling, or other product details.
Minor differences may therefore occur between product images and the final product.
Do you guarantee grading results?
No.
Card Addicts does not guarantee the grading outcome of any trading card or collectible.
Grading results are determined by the applicable grading company based on its own standards and evaluation process.
Are collectible products an investment?
Card Addicts sells collectible products for hobby and collecting purposes.
We do not guarantee that any product will increase in value or generate a profit.
Customers should make purchasing decisions based on the product itself rather than an expectation of future financial returns.
Customer Support
How can I contact Card Addicts?
You can contact us through:
Email: contactsupport@cardaddicts.online
Phone: (951) 563-0038
Business Address:
Card Addicts
12625 Frederick St F-12
Moreno Valley, CA 92553
United States
What information should I include when contacting you about an order?
Please include your:
- Order number.
- Full name.
- Email address used during checkout.
- Description of your question or issue.
For damaged or incorrect products, photographs may also help us review the situation.
Where can I find your store policies?
Our main store policies include:
- Return & Refund Policy
- Shipping Policy
- Privacy Policy
- Terms of Service
- Ordering & Availability
- Pre-Sale Information
- Safety Notices
- Accessibility Statement
These policies provide additional information about purchasing from Card Addicts.
Still Have Questions?
If you cannot find the answer you’re looking for, please contact our customer support team.
Card Addicts
12625 Frederick St F-12
Moreno Valley, CA 92553
United States
Email: contactsupport@cardaddicts.online
Phone: (951) 563-0038
We’re happy to help with questions about our products, orders, shipping, returns, refunds, and pre-sale items.