Shipping policy

 

At Card Addicts, we are committed to processing and shipping your hobby box cards and collectible products as quickly and reliably as possible.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from the Card Addicts online store.

1. Order Processing Time

Orders are generally processed within 1–2 business days after your payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable U.S. holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During periods of high order volume, product releases, promotions, or other unexpected circumstances, processing may take longer than the standard timeframe.

2. Shipping Time

After your order has been processed and shipped, the estimated delivery time is generally:

3–5 business days

Delivery estimates are provided as an estimate and are not guaranteed delivery dates.

Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, service disruptions, and other circumstances outside our reasonable control.

3. Estimated Total Delivery Time

The standard estimated timeframe is:

Order Processing: 1–2 business days
Shipping & Delivery: 3–5 business days

Therefore, most orders are expected to arrive approximately 4–7 business days after the order is placed, depending on when the order is received and successfully processed.

These timeframes are estimates and may vary.

4. Shipping Destinations

Card Addicts currently focuses on customers within the United States.

Shipping availability and delivery options may vary depending on the destination and the products included in the order.

If a particular destination cannot be served, we will communicate this to the customer as soon as reasonably possible.

5. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

If a product or promotion qualifies for free shipping, the applicable shipping charge will be displayed as $0 during checkout.

Shipping charges may vary depending on the order, destination, shipping service, or applicable promotion.

6. Tracking Information

Once your order has been shipped, tracking information will be provided to the email address associated with your order when tracking is available.

Please note that tracking information may take some time to become active after the carrier receives and scans the package.

If you have not received tracking information or need assistance with your shipment, please contact our customer support team and provide your order number.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

  • Full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code

If you notice an incorrect shipping address after placing your order, contact us as soon as possible.

We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that address changes will be possible once an order has entered the fulfillment or shipping process.

8. Incorrect or Undeliverable Addresses

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

We may contact the customer to confirm the correct shipping information before reshipping the package.

9. Delayed Shipments

While we work to meet our estimated delivery times, delays may occur due to circumstances outside our reasonable control.

These circumstances may include:

  • Carrier delays.
  • Severe weather.
  • Natural disasters.
  • Holidays.
  • Transportation disruptions.
  • Incorrect or incomplete addresses.
  • High shipping volumes.
  • Service interruptions.
  • Other unforeseen circumstances.

A shipping delay does not automatically qualify an order for cancellation or refund.

If your shipment appears to be significantly delayed, please contact us with your order number so we can assist you.

10. Lost or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the applicable carrier.

If you are still unable to locate the package, contact us and provide your order number and tracking information.

We will review the available shipping information and assist you as reasonably possible.

11. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and its contents as soon as possible.

We recommend taking clear photographs of:

  • The shipping box or envelope.
  • Any visible damage.
  • The product and its packaging.
  • The shipping label.

Contact Card Addicts as soon as possible so that we can review the issue and provide appropriate instructions.

Please retain the original packaging until the matter has been resolved.

12. Incorrect Items

If you receive an item that does not match your order, please contact us as soon as possible.

Include your order number and, where possible, photographs of the product you received and its packaging.

We will review the issue and provide appropriate instructions for resolving the problem.

13. Multiple Items in One Order

When an order contains multiple products, we may ship the items together or separately depending on product availability, fulfillment requirements, or other logistical considerations.

If an order is shipped in multiple packages, tracking information may be provided for each shipment when available.

14. Pre-Orders and Release-Date Products

If you purchase a pre-order or a product that has a future release date, shipping may occur according to the estimated release or fulfillment date stated on the applicable product listing.

Manufacturer release dates may change, and such changes may affect the expected shipping date.

If an order contains both currently available products and pre-order products, fulfillment may depend on the specific terms stated on the product listing or communicated at checkout.

15. Order Cancellations Before Shipment

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order enters the fulfillment or shipping process.

Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled under our Return & Refund Policy.

16. Shipping and Refunds

Shipping charges and refunds are handled according to the circumstances of the order and our applicable policies.

For information about eligible returns, refunds, return shipping costs, and refund processing times, please review our Return & Refund Policy.

Approved refunds are generally processed within 3–5 business days after approval.

17. Customer Support

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Card Addicts
12625 Frederick St F-12
Moreno Valley, CA 92553
United States

Email: contactsupport@cardaddicts.online
Phone: (951) 563-0038

When contacting us about an order, please include your order number so we can assist you more efficiently.

18. Policy Updates

Card Addicts may update this Shipping Policy from time to time to reflect changes to our shipping services, business practices, or applicable requirements.

Any changes will be posted on this page with an updated Last Updated date.

We encourage customers to review this page before placing an order.