Refund policy
At Card Addicts, we want you to be satisfied with your purchase. We understand that sometimes you may need to return an item, so we provide a straightforward return and refund process for eligible purchases.
This Return & Refund Policy applies to purchases made through the Card Addicts online store.
1. Return Window
We accept eligible returns within 30 calendar days from the date your order is delivered.
To be eligible for a return, you must contact us within the 30-day return period and receive return instructions from our customer support team before sending the product back.
Returns requested after the 30-day period may not be accepted.
2. Eligible Returns
To qualify for a return, the product must be:
- In its original condition.
- Unused and undamaged.
- Returned with all original packaging, seals, accessories, and included materials.
- Accompanied by the original order information or order number.
For collectible and trading card products, the condition of the product and its original packaging is particularly important.
Sealed products must remain sealed and unopened to qualify for a return due to buyer’s remorse or a change of mind.
Opening, tampering with, or otherwise altering the packaging of a sealed collectible product may make the item ineligible for a return unless the product arrived damaged, defective, or incorrect.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
- Any other information that may help us evaluate the issue.
We will review the situation and provide appropriate return or replacement instructions where applicable.
Please keep the original packaging until the issue has been resolved.
4. Returns Due to Change of Mind
We accept eligible returns for general reasons, including situations where you have changed your mind, provided the product meets the return conditions described above.
For collectible products, we may be unable to accept a return if the product has been opened, used, altered, or removed from its original sealed condition.
5. How to Request a Return
To request a return, contact our customer support team at:
Email: contactsupport@cardaddicts.online
Phone: (951) 563-0038
Please provide your order number and explain the reason for your return.
If your return is approved, we will provide you with instructions regarding where and how to send the item.
Please do not send a return to our business address without receiving return instructions from our team first.
6. Return Shipping
Unless otherwise agreed by Card Addicts, customers are responsible for the cost of return shipping for returns due to buyer’s remorse, a change of mind, or ordering the wrong product.
If an item is confirmed to have arrived damaged, defective, or incorrect due to an error on our part, Card Addicts will provide appropriate instructions regarding the return shipping.
Return shipping costs that are the customer’s responsibility will not be included in the refund unless otherwise stated or required by applicable law.
7. Refunds
Once we receive and inspect your returned item, we will determine whether the return meets the requirements of this policy.
If the return is approved, your refund will be issued to the original payment method used for the purchase.
Card Addicts processes approved refunds within 3–5 business days after the return has been approved.
After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.
8. Refund Amount
For approved returns, the eligible purchase amount will be refunded to the original payment method.
Original shipping charges may not be refundable when the return is made because of a change of mind or buyer’s remorse, unless otherwise required by applicable law.
Return shipping costs that are the customer’s responsibility will not be reimbursed unless otherwise agreed or required by applicable law.
9. Exchanges
Card Addicts does not guarantee direct exchanges for returned products.
If you receive a damaged, defective, or incorrect item, please contact us so that we can review the situation and determine the appropriate resolution.
If an exchange is not available, an eligible refund may be provided.
10. Items That Cannot Be Returned
A return may be refused when an item:
- Is returned after the 30-day return period.
- Has been opened or used when it was required to remain sealed.
- Has been damaged after delivery due to improper handling.
- Is missing original packaging, seals, accessories, or included materials.
- Shows signs of alteration, tampering, or intentional damage.
- Cannot be verified as an item purchased from Card Addicts.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
11. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before the order has entered the shipping or fulfillment process. Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled through our return process.
12. Refund Processing Time
Approved refunds are processed by Card Addicts within 3–5 business days.
The actual time for the refund to appear on your original payment method depends on your financial institution or payment provider and may take additional time after we process the refund.
13. Contact Us
If you have any questions about a return or refund, please contact us:
Card Addicts
12625 Frederick St F-12
Moreno Valley, CA 92553
United States
Email: contactsupport@cardaddicts.online
Phone: (951) 563-0038
We are happy to help with questions regarding returns, refunds, damaged products, incorrect orders, or other order-related concerns.
14. Policy Updates
Card Addicts may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
We recommend reviewing this page before making a purchase so that you understand the return and refund terms applicable to your order.