At Card Addicts, we want customers to receive the products they ordered in the condition described on our website. This Warranty & Guarantee Policy explains what customers can expect regarding product condition, manufacturer warranties, and our limited commitments.

Because many of the products we sell are sealed collectible and trading card products, not every product carries a separate manufacturer’s warranty.

1. Product Condition

Unless otherwise stated on the applicable product listing, products are sold in the condition described on our website at the time of purchase.

For sealed collectible products, customers should inspect the package upon delivery and contact us promptly if the product appears to have been damaged during shipping or does not match the order.

2. No Guarantee of Collectible Contents

Purchasing a sealed trading card or hobby box does not guarantee any particular card or collectible.

Unless specifically stated in the product description, Card Addicts does not guarantee:

• A specific card.
• A specific player or character.
• A specific autograph.
• A specific insert.
• A specific parallel or rarity.
• A specific memorabilia card.
• A particular pull rate beyond information provided by the manufacturer.
• Any particular combination of cards or contents.

The contents of sealed products are determined by the applicable manufacturer.

3. No Guarantee of Market or Investment Value

Card Addicts does not guarantee the current or future monetary value of any collectible product or card.

We do not guarantee:

• Future resale value.
• Appreciation in value.
• Profit or financial return.
• Grading results.
• A particular grade from any grading company.
• Market demand for a product or collectible.

Collectible markets can change, and customers should make purchasing decisions based on their own preferences and research.

4. Manufacturer Warranties

Some products may be covered by a manufacturer’s warranty or customer-service program.

Where a manufacturer provides a separate warranty or support program, that warranty is generally governed by the manufacturer’s own terms and conditions.

Card Addicts does not automatically provide a manufacturer’s warranty unless the applicable product listing or written agreement specifically states otherwise.

Customers should review any warranty information supplied with the product and follow the manufacturer’s instructions when applicable.

5. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

When contacting us, provide:

• Your order number.
• A description of the damage.
• Photographs of the shipping package.
• Photographs of the damaged product.
• Any other information reasonably requested by our support team.

Please keep the original packaging and product until the issue has been reviewed.

We will review the circumstances and determine the appropriate resolution based on the condition of the product, the nature of the issue, and applicable policies and laws.

6. Incorrect Products

If you receive a product that does not match your order, contact us promptly.

Please provide your order number and photographs of the product received so that we can review the issue and provide appropriate instructions.

Do not return an incorrect product without first contacting our customer support team.

7. Defective Products

If you believe a product is defective, contact us with your order information and a description of the issue.

Some defects may be covered by the manufacturer rather than directly by Card Addicts.

Where appropriate, we may assist you with determining the next steps or contacting the applicable manufacturer.

8. Sealed Collectible Products

Because sealed trading card products are collectible items, opening a product can affect its eligibility for a return.

For change-of-mind or buyer’s-remorse returns, sealed collectible products generally must remain:

• Sealed.
• Unopened.
• Unused.
• In their original condition and packaging.

Please review our Return & Refund Policy before opening a product if you are uncertain whether you may need to return it.

9. Warranty Exclusions

Unless otherwise required by applicable law or expressly stated in writing, this policy does not guarantee that a product will:

• Meet a customer’s expectations regarding collectible value.
• Contain a specific collectible.
• Achieve a particular grading result.
• Increase in value.
• Remain continuously available.
• Be free from minor manufacturer packaging variations.
• Match promotional or product imagery in every minor visual detail.

Manufacturer packaging, artwork, configurations, release dates, and product specifications may change.

10. Legal Rights

Nothing in this Warranty & Guarantee Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

Where applicable law provides customers with mandatory consumer protections or warranties, those rights remain unaffected.

11. How to Contact Us

If you have a question regarding a damaged, defective, incorrect, or potentially warranty-covered product, please contact Card Addicts.

Card Addicts
12625 Frederick St F-12
Moreno Valley, CA 92553
United States

Email: contactsupport@cardaddicts.online

Phone: (951) 563-0038

Please include your order number whenever contacting us about a specific purchase.